Where is my order?
You will receive notification on tracking details of your parcel once parcel is posted.
When will i receive my parcel after purchase?
WeGlow aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days. During peak period, please expect to receive your package in 5-7 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control, for example: delay from courier service company.
How do i return?
Please drop us an e-mail with this Refund Application Form with the email subject “Return Policy”:
Registered email address:
Reason: (For feedback purposes)
Once you have completed the form, please send to email@example.com. Subject to Return Policy, our friendly customer service team will reply to you within 48 working hours and advise if your purchase can be processed for return.