FAQ

How to Pay?

  1. Fund Transfer via FPX
  2. Debit card/ Credit card
  3. Cash on delivery (subject to purchase from Facebook).

Where is my order?

You will receive notification on tracking details of your parcel once parcel is posted. 

 

Unsure what to buy?

We would love to answer any questions you may have. Contact us at +6018-2018 773 or  +6016-2163892 to get advice from our expert team.

Are your products really from Korea?

We only choose brands that offer high-quality products with the best ingredients and formulations from Korea. We also provide “100% Authenticity Guaranteed” to all our customers.

When will i receive my parcel after purchase?

WeGlow aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days. During peak period, please expect to receive your package in 5-7 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control, for example: delay from courier service company. 

How do i return?

Please drop us an e-mail with this Refund Application Form with the email subject “Return Policy”:

Name: 
Registered email address:
Address:
Contact No.: 
Order No.:
Product Name:
Received Date:
Return Date:
Reason: (For feedback purposes)

Once you have completed the form, please send to weglowbeauty.adm@gmail.com. Subject to Return Policy, our friendly customer service team will reply to you within 48 working hours and advise if your purchase can be processed for return.

Price difference

Item price and availability information are subject to changes without prior notice. WeGlow will not be liable on any subsequent purchases of the same product at a different price after a particular date.

Still Have Question?

We’re happy to help with whatever questions you have! You can reach out to us by phone (+60162153892/ +60182018773) or email us (weglowbeauty.adm@gmail.com).